![]() After several back-and-forth exchanges, a lot of insisting on my side, and a lot of bad faith on theirs, they simply stopped answering my emails. Again, I had put the car at the exact spot where I picked it up and it matched the description of the parking spot on the app. Apparently, the spot where I parked the car was not the dedicated one, and since no one rented the car for several days, they accumulated the fines and charged me for it. I then receive an email with a parking ticket from Zipcar. Two months later, two charges of 95 pounds are taken from my account, without any heads up. After using it for a couple of hours, I put it back where I have picked it up. Here is my story: I rented a car with Zipcar to help my flatmate move. Waiting for them to get bill not paid and will hear from them then no doubt.Īn hour ride for £200+ - the worst customer serviceĪn hour ride for £200+ The summary of this review is that Zipcar has terrible customer service and scams their customers. Zipcar are unaware of the debit about to bounce back and that’s why I would assume they have not replied to my email. Sorted out of my pocket more like so I have now frozen my account and the £150 will not be taken. I quickly checked my account to see what was going on and Zipcar want to charge me for a tow and leaving the vehicle when their customer services had already said I could leave it and it will be sorted. Forward on 3 days and with the cost of living crisis my funds are running low for the month and my bank notifications come up £150 Zipcar charge. Zipcar then said I’m free to leave the car as no recovery had arrived and refunded me the waiting time of 4hrs (fantastic I thought it’s now 4am in the morning and I have work in a few hours). “4hrs later” I’m still looking at the charge point which is literally across the road but still no recovery (I must add couldn’t push the car as the electric parking brake wouldn’t disengage). I called Zipcar who said don’t worry wait there we will send a recovery and pick the car up and put you at the charge point so you can charge and carry on your journey. Last trip was a disaster, electric car had 84 miles left on it at 20 miles left was attempting to get to a charge point when the car lost power and stopped right next to a charge point. Join Zipcar with the latest special offers today to reduce your auto expenses, reduce your environmental impact and increase your savings.In 2 minds about Zipcar I love the convenience of being able to pick up a car almost instantly but the cost mount up especially when they can just put through charges without even contacting you (bear that in mind). All you need is a Zipcard to unlock and use your reserved Zipcar and track your usage. You’ll love that you can reserve cars near you for later today or weeks from now. Families who want to avoid the added expense of a second car but need the convenience of a second ride from time to time.Car owners who need a pickup truck to haul furniture or other big items.Commuters who normally take public transit but want a car for date nights, shopping and weekend getaways.College students who need a car for off-campus errands, appointments and adventures.You can get a car when you need it and save with Zipcar promo codes, which makes Zipcar ideal for: ![]() Since 2000, the Cambridge, Massachusetts-based rental company has grown its car-share network in major cities and on college campuses around the U.S. ![]() Zipcar is the easiest way to zip wherever you want to go without the cost and hassle of owning a car.
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